How a roofing job with us runs from first call to guarantee handover — free survey, written itemised quote, scaffold, the work, cleanup and sign-off, with nothing paid before materials are on site.
Tell us the job in 30 seconds. No pushy sales, no call-out fee.
A Beverley roofing job runs in a set order: free survey, written itemised quote, scheduling, scaffold or access, the work, cleanup, then sign-off with the guarantee handed over. No call-out fee, and nothing is paid before materials are on site.
Most roofing complaints are not about the roofing — they are about surprises: a price that moved, work that started late, a garden left full of debris, no paperwork at the end. We work to a fixed sequence so none of that happens, and so you know what comes next at every stage.
When you do not need the full process: a single slipped tile is a short visit, not a scaffold and a staged contract. We scale the process to the job — the steps below are the full picture for larger work, not hoops we make a small repair jump through.
Tell us the job in 30 seconds by phone or the callback form. We give an honest steer straight away — whether it sounds like a repair or something bigger, and roughly what that means.
We come and look properly. On Beverley’s period stock that means checking pointing and flaunching on the stack, lead at the valleys and abutments, and whether slipping tiles are isolated or early nail sickness across a slope. On post-war estates like Molescroft and Grovehill it means judging the concrete-tile covering’s remaining life. We look in the loft as well as on the roof.
You get the work, materials, access and any timber-repair rate named in writing — not a single lump sum. No call-out fee, no obligation.
We book a start date and arrange scaffold where the job needs it, including any pavement or highway permit through East Riding of Yorkshire Council. On conservation-core streets with no rear access we plan the street load-in in advance.
Matched materials on visible elevations, correct fixings and detailing, and we never open more roof than we can make watertight the same day.
We clear debris, remove waste through a licensed carrier, walk the finished work with you, and hand over the written guarantee, warranties and invoice.
To make it concrete: an owner in Molescroft called about tiles slipping after a windy week. The survey found early nail sickness — the original 1960s clips corroding — across the rear slope, with the front slope still sound. Rather than sell a full re-roof, we quoted the rear slope re-covered now with an honest note that the front would likely follow within a few years.
The written quote named the concrete tile, the breathable membrane, treated battens, new lead to the party abutment, scaffold with a stated hire period, and a per-metre rate for any rotten batten found on strip. One page, no ambiguity.
Scaffold went up on the Monday; the slope was stripped, felted, battened and re-covered by Wednesday with the loft sheeted throughout. The skip and scaffold were gone by Friday, the garden swept, and the owner got a 10-year written guarantee plus the tile manufacturer warranty registered to the address. When the front slope does go, they already know the number.
| Stage | Typical timing |
|---|---|
| Callback after enquiry | Within 2 hours (8am–6pm, Mon–Sat) |
| Survey visit | Within a few days |
| Written quote issued | 24–48 hours after survey |
| Small repair on site | 1–2 hours to a day |
| Full re-roof on site | 5–12 days by roof |
Emergencies jump the queue — an active leak gets a same-day make-safe before the formal quote.
Every completed job ends with the same handover: a written, transferable 10-year workmanship guarantee, any manufacturer material warranties registered to your property, a VAT invoice, and — on notifiable re-roofs — building-control notification through a competent-person scheme.
Choosing a roofer who provides a written quotation, proof of insurance and a workmanship guarantee is the single clearest guard against rogue-trader roofing.
Source: NFRC and TrustMark consumer guidance on choosing a roofer
We sheet below the work area, protect planting and paths, and clear tile and mortar debris as we go rather than at the end. You do not need to stay home for external work - we just need power and access agreed in advance.
We never leave a roof open overnight and fit temporary weatherproofing the same day if rain stops work. Hull Valley humidity and North Sea easterlies drive persistent moss growth and hard freeze-thaw cycling on exposed verges.
"From the first call to the guarantee it was exactly as they described — no surprises on price or timing. Rare these days."
"Free survey, itemised quote, tidy job, proper paperwork at the end. That’s all you want from a roofer."
"They told me the front slope could wait rather than pushing a full re-roof. Honest, and they got the work."
No. The survey and the written, itemised quote are free, with no call-out fee. You only pay once you have accepted a quote and the work is done.
Most surveys happen within a few days. Genuine emergencies — an active leak or storm damage — get a same-day make-safe visit, with the full quote to follow.
For external roofing work, no — we just need access and any parking or scaffold arrangements agreed in advance. For loft-side inspections or internal make-good we agree a time that suits you.
Nothing before materials are on site. Small repairs are settled on completion; larger re-roofs are staged, with the balance due once the work is finished and the site cleared.
A written 10-year workmanship guarantee, any manufacturer material warranties registered to your property, and a VAT invoice. For re-roofs we notify building control through a competent-person scheme.
Yes. We sheet below the work, clear tile and mortar debris as we go, and remove all waste through a licensed carrier — the site is left tidy before we hand over.
Yes — fully insured with public liability, NFRC-registered practice, and family-run in the East Riding since 2003.
See exactly how we’d approach your roof — free survey, no call-out fee, honest written quote.
0148 290 8437Last updated: August 2026